PK Game Privacy Policy for Bangladesh Players

PK Game operates the online gaming platform available at pk-game.live. We are the data controller responsible for the personal information you provide when you register, deposit, play, or contact us. When this policy refers to "pk game", "we", "us", or "our", it means the PK Game platform and the team that operates it.

If you have any questions about how pk game handles your personal data, or if you want to exercise any of your data rights, you can reach us at [email protected]. We aim to respond to all privacy-related queries within 30 days.

PK Game collects personal data in three main ways: information you give us directly, information generated automatically when you use the platform, and information we receive from third-party payment providers. Here is a breakdown of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

PK Game uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• To create and manage your pk game account and verify your identity.
• To process deposits and withdrawals through bKash, Nagad, Rocket, and bank transfer.
• To provide customer support and respond to your queries.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To monitor gaming activity for responsible gaming purposes and identify players who may need support.
• To send you account-related notifications such as deposit confirmations and withdrawal updates.
• To send you promotional offers and bonus notifications, where you have opted in to receive them.
• To improve the pk game platform based on how players use it.
• To comply with legal and regulatory obligations.

If you have opted in to receive promotional communications from pk game, you can opt out at any time by contacting our support team or using the unsubscribe link in any marketing message we send you.

PK Game processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing.

• Contract performance — processing your data is necessary to provide the pk game service you have signed up for, including account management and payment processing.
• Legal obligation — we are required to process certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests — we process some data to protect the security and integrity of the pk game platform, detect fraud, and improve our services.
• Consent — where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

PK Game does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this privacy policy.

• Payment processors — bKash, Nagad, Rocket, and bank partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers — when we need to verify your identity, we may share your ID documents with a trusted verification service.
• Technology providers — companies that help us operate the pk game platform, such as hosting and security providers, may process data on our behalf under strict data processing agreements.
• Regulatory and legal authorities — we may disclose your data to law enforcement or regulatory bodies where we are legally required to do so.
• Fraud prevention — we may share data with fraud prevention agencies to protect pk game and its players from financial crime.

We do not transfer your personal data to countries outside Bangladesh except where necessary to operate the platform, and only where adequate data protection safeguards are in place.

PK Game uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is what we use and why.

• Essential cookies — required for the pk game platform to function. These cannot be disabled. They include session cookies that keep you logged in.
• Functional cookies — remember your language preference, display settings, and other choices you make on pk game.
• Analytics cookies — help us understand which pages and games are most popular, how long players stay, and where they encounter problems. This data is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity and protect your account from unauthorised access.

You can control non-essential cookies through your browser settings. Disabling essential cookies may affect the functionality of pk game. We do not use third-party advertising cookies or share cookie data with advertisers.

PK Game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

• All data transmitted between your device and pk game is encrypted using SSL/TLS.
• Passwords are stored using one-way hashing — even pk game staff cannot see your password.
• Access to player data within pk game is restricted to staff who need it to perform their job.
• We conduct regular security reviews and vulnerability assessments of the platform.
• Suspicious login attempts trigger automatic account protection measures.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for pk game and never share your login credentials with anyone. PK Game staff will never ask for your password.

PK Game retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal policies.

• Account and identity data is retained for the duration of your account plus five years after closure, in line with anti-money laundering requirements.
• Transaction records are retained for seven years for financial compliance purposes.
• Support communications are retained for two years after the last interaction.
• Marketing preferences are updated immediately when you opt out and marketing data is deleted within 30 days.
• Technical and usage data used for analytics is anonymised after 12 months.

When your data is no longer required, pk game deletes or anonymises it securely. You can request early deletion of certain data by contacting our support team, subject to our legal retention obligations.

As a pk game player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

PK Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on pk game, please contact us immediately at [email protected] and we will investigate and close the account promptly.

We use age verification checks during registration to prevent minors from accessing the platform. Parents and guardians who are concerned about underage gaming are encouraged to use parental control software and to visit our Responsible Gaming page for further guidance.

PK Game may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised effective date.

We recommend bookmarking this page and reviewing it periodically. Your continued use of pk game after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using pk game and contact us to close your account.

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how pk game handles your personal information, please get in touch with our support team.

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Platform: pk-game.live

For full details of your rights and obligations as a pk game player, please also read our Terms and Conditions. For information about gaming limits and self-exclusion, visit our Responsible Gaming page.